While drivers do their best to deliver your order on time, things sometimes happen that are out of their control (traffic, car troubles, etc.). Uber Eats support can help you with these situations, certainly.Īnother reason you might contact Uber Eats customer service is to inquire about an order that is late. Though Uber Eats does their best to convey your order to the restaurant staff, details do get lost in the hustle and bustle of a busy restaurant (something you know if you’ve ever placed a to-go order in person). The most common reason for contacting Uber Eats customer service is a problem with the items you ordered. Sometimes, however, something will happen with your order that requires outside help. This ensures that there is usually little need for the Uber support team to get involved. Uber has created a system that gives drivers and partner restaurants precise instructions, all while providing real-time order updates to customers. Some users may never need to contact the service, as problems are rare.

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